THE CORE PROMISE
PRECISION RESTORATIONS.
THE CORE PROMISE
TRUSTED PARTNERSHIP.

Locally crafted with care. Backed by 30+ years of experience.

100% Australian Made
01
|
05
Trilor® Full-Arch Frameworks
TRILOR
STRONG. LIGHT.
TRILOR® – A NEW ERA OF FULL-ARCH FRAMEWORKS
METAL-FREE.

Discover why Trilor® is redefining full-arch restorations.

The Core Promise
02
|
05
Cosmetic Excellence
COSMETIC EXCELLENCE
SMILE DESIGN
COSMETIC EXCELLENCE
THAT INSPIRES CONFIDENCE.

Aesthetic veneers and digital smile planning for life-changing results.

Trilor® Full-Arch Frameworks
03
|
05
We're here for YOU
WE’RE HERE FOR YOU
SUPPORT
WE’RE HERE FOR YOU
AT EVERY STEP.

From scan reviews to material advice, our expert team is just a call away.

Cosmetic Excellence
04
|
05
100% Australian Made
100% AUSTRALIAN MADE
ALL MATERIALS
100% AUSTRALIAN MADE
TGA APPROVED.

Crafted on the Sunshine Coast, trusted across Australia.

We're here for YOU
05
|
05
The Core Promise
THE CORE PROMISE - m
PRECISION
RESTORATIONS.
THE CORE PROMISE
TRUSTED PARTNERSHIP.

Locally crafted with care.
Backed by 30+ years of experience.

100% Australian Made
01
|
05
Trilor® Full-Arch Frameworks
TRILOR - m
STRONGER.
LIGHTER.
TRILOR® – A NEW ERA OF FULL-ARCH FRAMEWORKS
METAL-FREE.

Discover why Trilor®
is redefining full-arch restorations.

100% Australian Made
01
|
05
Trilor® Full-Arch Frameworks
COSMETIC EXCELLENCE - m
SMILE DESIGN
THAT INSPIRES
COSMETIC EXCELLENCE
CONFIDENCE.

Aesthetic veneers and digital smile
planning for life-changing results.

100% Australian Made
01
|
05
Trilor® Full-Arch Frameworks
WE'RE HERE FOR YOU - m
SUPPORT AT
EVERY
WE’RE HERE FOR YOU
STEP.

From scan reviews to material advice,
our expert team is just a call away.

100% Australian Made
01
|
05
Trilor® Full-Arch Frameworks
100% AUSTRALIAN MADE - m
ALL
MATERIALS
100% AUSTRALIAN MADE
TGA APPROVED.

Crafted on the Sunshine Coast,
trusted across Australia.

100% Australian Made
01
|
05
Trilor® Full-Arch Frameworks
previous arrow
next arrow

SUNSHINE
DENTAL LAB

SERIOUS ABOUT SMILES

Sunshine Dental Lab proudly supports dentists with high-quality, locally made dental restorations. With over 30 years of experience, we combine advanced digital workflows and true craftsmanship to help you achieve exceptional outcomes — from single crowns to complex implant-supported solutions. Our team is friendly, collaborative, and always ready to assist. We believe great dentistry starts with great partnerships.

WHAT WE OFFER

At Sunshine Dental Lab, we deliver precision-crafted dental restorations that reflect over 30 years of trusted expertise and innovation. All our work is produced locally using genuine materials, advanced technology, and an unwavering commitment to quality.

Here’s a look at what we can create for your practice:

Crown & Bridge Restorations

Reliable and aesthetic single and multi-unit restorations, crafted with high-end materials for lasting performance.

Full-Arch & Implant-Supported Restorations

From All-on-X® to hybrid solutions, we offer full-arch restorations tailored to each clinical case.

Digital Smile Design & Full-Mouth Makeovers

Partner with us to design life-changing smiles — using digital previews that align lab results with your vision.

CAD/CAM Workflow Ready

Send your scans with confidence. Our seamless digital integration accelerates turnaround without compromising detail.

Shade Matching & Custom Characterisation

Achieve natural aesthetics, individualised tooth characterisation and precise shade matching with Matisse digital technology – refer your patient to the lab and our ceramists will handle the rest.

Personalised Case Collaboration

We’re here to assist with treatment planning, material choices, and creative problem-solving — especially for challenging cases.

WHY CHOOSE US

We work like you do.

We understand the clinical pressures you face every day. That’s why we focus on precision, consistency, and efficiency — just like you. Our work mirrors your standards, helping you deliver better outcomes with confidence.

We’re not just a vendor. We’re your lab partner — available when you need us, proactive in our support, and fully invested in your success. The better we understand your needs, the better we can serve your patients.

We’ve built our reputation on reliability. Every case is crafted with the same meticulous care, using validated workflows and high-grade materials — so you know exactly what to expect, every single time.

Time matters. Whether it’s a case question, material request, or just checking in, our team is structured to give you answers fast — without the runaround or long delays.

CONTACT US

Whether you’re ready to send a case, have a technical question, or simply want to know more about our lab, feel free to reach out using the contact form below. You’re also welcome to send case files or supporting documents—we’ll get back to you promptly to guide the next steps.

Let’s collaborate for better outcomes.

Sunshine Dental Lab

Privacy Policy

Effective Date: 25 October 2025
1. Purpose of this Policy

This Privacy Policy explains how Sunshine Dental Lab Pty Ltd (“Sunshine Dental Lab”, “we”, “our”, “us”)
collects, uses, stores, and protects your personal information.
By providing your personal information to us, through our website, account forms, or otherwise, you consent to the collection, use, and disclosure of that information in accordance with this Privacy Policy
and the Privacy Act 1988 (Cth).

We may update this policy from time to time. The latest version will always be available on our website.

2. What Information We Collect

We collect and hold information necessary to provide our products and services. This may include:

 

Personal and practice information:

  • Name, company, ABN, address, and contact details
  • Email addresses and phone numbers
  • Dentist and practice manager/ staff names

 

Case and patient-related information:

  • Case details, scan data, and photographs
  • Material selections, design preferences, and treatment notes
  • Patient initials or identifiers (as provided by the dentist)

 

Financial information:

  • Payment details, invoices, and transaction history

 

Digital and communication data:

  • Website interactions, online form submissions, and email correspondence
  • Scanning and file-sharing activity through digital portals


We do not collect or store any patient medical records, personal health data, or information beyond what is necessary to complete your prescribed laboratory work.

3. How We Collect Information

We collect personal information directly from you when you:

  • Open an account or complete our trade account form
  • Submit an order, case, or digital scan
  • Communicate with us by phone, email, or through our website
  • Attend our educational events or promotions

We may also receive information from third-party digital scanning platforms (such as 3Shape, iTero, or Medit) or courier services involved in the delivery of your cases.

4. How We Use Your Information

We collect, hold, and use personal information for the following purposes:

  • To process, manufacture, and deliver dental restorations and appliances
  • To maintain communication regarding cases and orders
  • To issue invoices and process payments
  • To manage your account and verify details
  • To provide customer support and technical advice
  • To improve our products, services, and communication
  • To comply with legal obligations and regulatory requirements

We may also use your contact details to send you important updates, newsletters, or service announcements. You can opt out of marketing emails at any time.

5. Disclosure of Information

We respect your confidentiality and only share your information when necessary to perform our services. This may include disclosure to:

  • Courier and delivery partners (for case logistics)
  • Digital manufacturing or scanning partners
  • Accounting, IT, or administrative service providers
  • Regulatory bodies if legally required

Some of our partners may be located overseas (e.g. software or data hosting providers). We take reasonable steps to ensure any overseas disclosure complies with Australian privacy laws.

6. Data Security

We take all reasonable measures to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. Data is stored in secured electronic systems, protected by encryption, passwords, and access control. However, please note that electronic transmission over the internet cannot be guaranteed to be fully secure.

7. Access and Correction

You may request access to the personal information we hold about you, or request a correction if you believe it is inaccurate or incomplete.

Requests can be made by contacting us via:
📧 info@sunshinedentallab.com or 📞 07 5370 9966.

We aim to respond to all access and correction requests within 14–30 days.
There may be a reasonable charge for providing access, depending on the nature of the request.

8. Marketing and Communication

Sunshine Dental Lab may send you updates about new products, services, or promotions relevant to your practice. If you no longer wish to receive these communications, you canunsubscribe by:

  • Clicking the “Unsubscribe” link in an email, or
  • Contacting us directly via email or phone.

Please note that important service-related messages (such as account or case updates) will still be sent.

9. Website and Digital Platforms

Our website and digital forms may collect anonymous data such as browser type, IP address, visit duration, and pages viewed to help improve our online experience.
We may use cookies or similar tools for site functionality and analytics.
You can adjust your browser settings to disable cookies if you prefer.

Our website may contain links to third-party websites. Sunshine Dental Lab is not responsible for their privacy practices or content, and we encourage you to review their privacy policies before sharing information.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us at:
📧 info@sunshinedentallab.com or 📞 07 5370 9966.

By using our website, you acknowledge that you have read and understood this Privacy Policy.

Privacy Notice:
To be used when submitting a form where information has been collected

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us at:
📧 info@sunshinedentallab.com or 📞 07 5370 9966

By submitting this form, you consent to Sunshine Dental Lab collecting and using your personal information for the purpose of managing your account, processing laboratory work, and communicating with your practice.
Your information will be handled in accordance with our Privacy Policy, available at:

www.sunshinedentallab.com

We do not share your details with third parties except where necessary to provide our services or as required by law.

Sunshine Dental Lab

Terms & conditions

1. Definitions

These Terms and Conditions (“Terms”) are those of Sunshine Dental Laboratory Pty Ltd (ABN 51219250514) (“we”, “us”, “our”, or “the Lab”). “You” or “the Customer” refers to the dental practice, dentist, or authorised person engaging Sunshine Dental Lab for goods and services.

We reserve the right to add to, delete, or modify these Terms at any time. Updates will be published on our website at www.sunshinedentallab.com, and it is the Customer’s responsibility to review them periodically.

2. Acceptance

Any instruction, order, or submission of work to Sunshine Dental Lab constitutes acceptance of these Terms and Conditions. These Terms form a binding agreement and may only be amended with written consent from Sunshine Dental Lab

By fitting or inserting the appliance, the dentist accepts that the product meets the prescription and required specifications.

3. Case Acceptance

We reserve the right to decline any case or order at our discretion.
All impressions and physical work must be cleaned and disinfected according to Dental Board of Australia infection control guidelines before being sent to the Lab.
All restorations and appliances must be inserted by a licensed, practising dentist.

4. Prices and Payment
  • All prices are stated in our current Price List, available upon request and subject to change without prior notice.
  • All prices are exclusive of GST unless otherwise stated.
  • Invoices are issued upon case completion and are due 30 days from the invoice date.
  • Statements are issued on the 1st of each month.
  • Any claim for credit must be made within 14 days of receiving the monthly statement.
  • Overdue accounts may incur interest at 5% per month or the maximum permitted by law.
  • A $60.00 fee applies to any returned or dishonoured payment.
  • Payment may be made by EFT, Visa, Mastercard, or AMEX (AMEX surcharge applies).
  • Sunshine Dental Lab reserves the right to hold or withhold work where accounts are overdue.
  • Credit may be withdrawn at any time.
  • Any costs incurred for debt recovery, including legal or collection fees, will be charged to the Customer.
  • All goods, models, and components remain the property of Sunshine Dental Lab until payment is received in full.
5. Price Adjustments

Alloy and precious metal prices are subject to normal market fluctuations.
Sunshine Dental Lab will notify regular customers by email in advance of any general price list changes.

6. Credit Policy

Credit facilities are offered solely at the discretion of Sunshine Dental Lab and only after completion of a credit account application.
We may request payment in advance at any time and reserve the right to limit or withdraw credit terms without notice.

7. Collection, Pick-Up, and Delivery

Sunshine Dental Lab offers local daily pick-up and delivery services across the Sunshine Coast. Practices outside the local area are responsible for sending their work to the Lab using their preferred courier or postal method.

  • Sunshine Dental Lab covers the cost of return delivery via Courier or Australia Express Post.
  • The Customer must ensure all casework is securely packaged and clearly labelled with practice and patient details.
  • Sunshine Dental Lab is not liable for any damage, delay, or loss that occurs during transit to or from the Lab.
8. Turnaround Times

Standard in-lab turnaround times:

  • Crown & Bridge: 7–10 in-lab days (depending on complexity)
  • Removable / Acrylic Work: 7 in-lab days

Fast Turnaround and Emergency Turnaround options is available upon request (additional fee applies).

  • Delivery time (average 2 days) is not included in in-lab turnaround time.
  • Delays may occur for large, complex, or implant cases, or when additional information, photos, or components are required.
  • Sunshine Dental Lab will not be responsible for delays resulting from missing or incomplete information or delays awaiting design approval.
9. Digital Case Submissions

Sunshine Dental Lab is available on all major scan portals:

  • 3Shape TRIOS – search Sunshine Dental Lab (QLD)
  • iTero – send to Sunshine Dental Lab
  • Medit – search Sunshine Dental Lab
  • Exocad / others – email to info@sunshinedentallab.com

Please ensure you select Sunshine Dental Lab (QLD, Australia).
Scans must include accurate bite registration.
Any design notes or photos should be sent promptly to avoid production delays.

10. Warranty and Guarantee

Sunshine Dental Lab guarantees that all work is free from defects in materials or workmanship. Warranty coverage begins from the date of dispatch and applies under normal clinical conditions of use.

Warranty Periods

Crown & Bridge Restorations:

  • Monolithic Zirconia: 4 years
  • Lithium Disilicate (e.max®): 4 years
  • Standard PFM: 2 years
  • Full Metal: 4 years

Removable Appliances, Splints, and Night Guards: 3 months

Conditions:

  • The original restoration must be returned for assessment.
  • The warranty covers replacement of the product to its original design and specification only.
  • Proof of purchase may be requested.

Warranty is void if:

  • The restoration is not returned for inspection.
  • Work proceeds after we request a new impression or scan that is not supplied.
  • Preparation margins are unclear or insufficient.
  • Material thickness or preparation guidelines are not followed according to manufacturer recommendations.
  • Adjustments, relines, or modifications are made by anyone other than Sunshine Dental Lab.
  • The failure results from poor preparation, occlusal adjustment, insufficient reduction, cementation error, trauma, or hygiene issues.

Exclusions:

  • Cash refunds or chairside costs.
  • Remakes requested after dentist approval or after notification of potential issues.
  • Remakes requested more than 30 days after the original invoice date.

This warranty is provided in addition to your rights under Australian Consumer Law.

11. Prescription Changes and Remake Policy

Any additional costs arising from changes to the prescription, materials, or delivery dates after case acceptance will be charged to the client. Remakes are assessed on a case-by-case basis. A remake fee of 50–100% of the original case value may apply if:

  • The original restoration fits the model but not intraorally.
  • There is a change of shade, material, or design.
  • The original model, photos, or restoration are not returned.
  • Instructions were incomplete, unclear, or disregarded after communication.
  • The case is older than 30 days from the invoice date.

Semi- or high-noble metals, implant components, or remake shipping costs may incur additional fees.

12. Limitation of Liability & Medical Advice

Sunshine Dental Lab’s responsibility is limited to the manufacture and delivery of dental restorations and appliances as prescribed.
All discussions or advice from the Lab are technical in nature and do not replace clinical judgment.
Responsibility for case design, treatment planning, and patient consent rests solely with the prescribing dentist.
We accept no liability beyond what is covered under warranty.

13. Regulatory Compliance

Sunshine Dental Lab complies with TGA and ARTG requirements and supplies only registered, biocompatible materials and components in accordance with Australian dental regulations.

14. Privacy

Sunshine Dental Lab collects personal and practice information to provide laboratory services, process payments, and maintain communication.
Information may be shared with authorised third parties such as couriers or manufacturing partners in compliance with the Privacy Act 1988 (Cth).
Our full Privacy Policy is available on our website.
By submitting a case or completing the Opening of Trade Account Form, you consent to the collection and use of your data as described.

15. Governing Law

These Terms are governed by and construed in accordance with the laws of Queensland, Australia.
Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Queensland.

16. Website and Smart Chat Disclaimer

Our website and digital tools are provided for general informational purposes only.
While every effort is made to ensure accuracy, Sunshine Dental Lab does not guarantee that website content, chatbot responses, or downloadable resources constitute professional dental advice.

Any chatbot or enquiry response is for general guidance only and should not replace clinical judgment or consultation with a qualified professional.

Sunshine Dental Lab shall not be held liable for actions taken based on such information.

17. Agreement

By signing the Opening of Trade Account Form or submitting work to Sunshine Dental Lab, the Customer acknowledges that they have read, understood, and agreed to be bound by these Terms and Conditions.

Sunshine Dental Lab

order forms

Please download the required order form(s) below.

Once clicked, the file(s) will be saved to your device.

(typically in your Downloads folder.)

DOWNLOADS
Sunshine Dental Lab

FAQ

Frequently Asked Questions
What lab services do you offer?

We provide a full range of fixed and implant-supported restorations, including crowns, bridges, veneers, and implant bars.
For removable appliances, we currently offer splints, mouthguards, retainers, and whitening trays.

For denture work, we recommend referring your patients to our sister company, Custom Denture Clinic, located in Buderim and Caloundra. Their prosthetists are highly qualified and experienced, ensuring your patients receive excellent care and results.

We accept both traditional impressions and digital scans.

We are fully digital and compatible with most intraoral scanning systems, including 3Shape, Medit, iTero, and Dentsply Sirona.
If we are not already partnered, you can find us by searching Sunshine Dental Lab (Australia) or by using our email address: info@sunshinedentallab.com.
If you need assistance connecting your scanner, our team is always happy to help.

For new providers, we kindly ask that you complete our account setup form before sending your first case.

Please complete our Trade Account Setup Form using the link below:
https://form.jotform.com/sunshinedentallab/opening-of-trade-account-form

Every practice operates differently, particularly when it comes to invoicing and administration, so we ask that you complete the form carefully. It also confirms acceptance of our terms and conditions.

Our standard turnaround time is 7-10 in-lab working days.
Additional time may be required for complex, customised, cosmetic, or implant-related cases.

Faster turnaround may be available upon request and will incur an additional fee.

Absolutely. We can assist with smile design, implant planning, material selection, occlusal schemes, and diagnostic mock-ups to support predictable outcomes.

You’re welcome to contact our team on (07) 5370 9966.

We work with all major implant systems. To ensure accuracy, please provide us with the maximum amount of information regarding the components used.

Yes. For larger cases, cosmetic work, and implant-supported restorations, we provide a digital preview (Exocad viewer) for your approval prior to manufacturing.

To avoid delays, please ensure we have the best contact details for the clinician, as timely approval is essential to keep the case on schedule.

We work with a wide selection of premium, TGA-approved materials, including:

Functional zirconia from Upcera

Bion aesthetic zirconia

e.max lithium disilicate

Trilor® for implant-supported frameworks
…as well as other high-quality materials from trusted manufacturers.

Yes. We offer complimentary shade-matching appointments at the lab, including digital shade capture using MATISSE technology.

No booking is required; however, please advise your patients that shade-matching is available between 9am and 12pm.

Yes — we stand behind our work and offer warranties in accordance with industry standards and material manufacturers’ guidelines.
Please refer to our terms and conditions for full details.

No — all of our work is proudly manufactured locally on the Sunshine Coast, Australia.
Keeping our production in-house supports local jobs and ensures you always have direct access to our technical team throughout the entire workflow.

Our price list is available upon request. Pricing may vary depending on material choice and case complexity.

If you experience an issue with a case and believe a remake is required, please return the original restoration to us. This allows our senior technicians to review the case thoroughly.

We first assess how well the restoration fits the model to identify the cause.

  • If the issue arises from our side, the remake will be completed promptly and at no charge.
  • Additional fees may apply if the remake is required due to revised instructions, impression inaccuracies, inaccurate scans, wrong bite provided, or changes in preparation.

Certainly. For urgent work, please contact us before sending the case so we can confirm availability and ensure we can meet your timeframe.

You’re welcome to call, email, or message the lab at any time for updates.
We are also implementing new digital features that will allow real-time case tracking and approval workflows.